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Assistant Director of Alumni Relations - Regional Programming and Engagement

Company: University of North Carolina Wilmington
Date Posted: January 26, 2018

Essential functions of this position:

-The Assistant Director of Alumni Relations-Regional Programming & Engagement (assistant director, herein) manages the Alumni Association’s regional alumni chapters/groups and corresponding volunteer steering committees to engage alumni in the life of the university as volunteers, event participants, ambassadors, mentors, employers and donors in line with the strategic goals of the university and the Alumni Association.
-The assistant director handles volunteer management for the chapters including but not limited to communication, guidance, ongoing training, support, discovery and recruitment of volunteers. The assistant director is also responsible for the planning and facilitation of regional alumni chapter meetings, programs, marketing and events with support from volunteers and the Division for University Advancement.
-The assistant director is responsible for discovery and the cultivation of relationships with alumni, students, faculty, staff, and community members to build awareness and support for UNCW and the Alumni Association.
-The assistant director is responsible for working with divisional and campus partners (Student Affairs, Academic Affairs, Athletics, Chancellor’s Office, etc.) to provide strategies and counsel for engaging alumni. Conversely, the assistant director will act as a liaison to connect alumni with the appropriate campus partners and programs.
-The assistant director serves as a strategic partner in achieving alumni donor goals.
-The assistant director will provide metrics and evaluation around all alumni programming to guide programming decisions and track all alumni interactions our constituent database.
-This position requires extensive travel and will be responsible for other duties as assigned.

N.C. Minimum Required Knowledge, Skills, & Abilities:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional knowledge, skills, and abilities required to perform the essential functions of the position:

-Knowledge-Program & Organization: Must have operational knowledge of the mission & purpose as well as programmatic services & parameters; working knowledge of office structure, applicable tools & industry standards/best practices required for engaging alumni & volunteers & other programs as assigned.
-Program Administration: Must be able to identify alumni needs & provide strategic planning to achieve measured outcomes & be able to assess & analyze programs to anticipate & resolve issues where programmatic limitations conflict with alumni/target constituent needs, & manage multiple projects simultaneously while maintaining an acute detailed execution of program functions.
-Consultation: Ability to collaborate with clients to execute routine actions & make decisions within the boundaries of established program policy & procedure.
-Information Analysis & Decision Making: Ability to analyze business operations; make recommendations for approval.
-Customer Service: Ability to build consensus among alumni & volunteers in alignment with program objectives while also meeting alumni expectations; develop & maintain positive relationships with constituents including alumni, donors, volunteers, vendors & university faculty & staff; assess, understand & navigate political landscape in alignment with best interest of the Association & the university.
-Communication-Verbal/Written: Ability to provide clear & specific communication regarding program guidelines/operations.
-Communication – Marketing: Ability to establish & maintain productive & collaborative professional work relationships with client; Respond promptly & accurately to questions within policy & procedure guidelines; participate in the development of plans & strategies to market the program; deliver training & instruction in accordance with needs, prepare training materials, & provide instruction for program or assigned training subject area.
-Information/Records Administration: Ability to develop a working knowledge of the university’s database & able to pull reports & input contact reports; must have a working knowledge of Excel to create & manipulate data from multiple sources to determine programmatic direction.
-Leadership: Ability to recruit, train & lead alumni volunteers in the implementation of alumni outreach programs; establish defined roles, expectations, goals & parameters for each program; possess significant leadership ability & strong ethical behavior; may also be responsible for training students.
-Ability to manage volunteers is a must.

Preferred education, professional skills and experience:

-Bachelor’s degree in related field required, master’s preferred
-Three or more years in alumni relations, volunteer management, development, public relations, event planning and/or a combination of education experience & training
-Exceptional organizational abilities & attention to detail
-Experience in development work is a plus

EEO Statement:

UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

For more info/to apply visit Applications must be submitted through the online application system to be considered.

Position details and full applicant instructions can be found at